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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us 20 8366 7333.

General

Why should I choose granite direct?

At Granite Direct, we value our clients. We put your needs first and aim to deliver quality service and quality materials. We’ll walk you through the process of choosing your ideal worktop and help your kitchen dream become a reality.

All of our team are employed by us and no subcontractors are used. Our state of the art factory is on site behind our showroom so we can guarantee that your vision will be achieved to the highest standard.

Do you stock and cut your stone/worktops in-house?

Yes, our state of the art factory is on site behind our showroom so we can guarantee that your vision will be achieved to the highest standard.

Products

What’s the difference between a granite and a quartz worktop?

Granite is a naturally occurring stone that is quarried. It is an igneous rock that is composed various rocks and minerals. The colouring of granite varies not just from site to site, but within the stones themselves. Granite is durable and strong, however, it is a naturally porous rock and must be sealed. Granite is easy to clean and requires yearly sealing.

Quartz worktops are manmade using 90-95% natural quartzite, resin, and add-ins like tints and other stones. Often, quartz worktops are made to simulate natural stone, however, some worktops come in hues not seen in nature. Quartz is durable, strong, and nonporous. It requires no sealing and is easy to clean.

Which is more expensive Granite or Quartz?

Cost varies across both types of worktops. The cost of granite depends on where it was quarried, how common the stone itself is, and the cost of transportation.

The cost of quartz depends on the manufacturer and the add-ins used. Quartz is often broken up into price groups however we advise looking for colours that suit you first before focusing on the cost and we can work with you to find something within your budget.

Is granite or quartz better?

The best way to determine whether a granite or quartz worktop is better for you is to consider how it will be used and your level of commitment. Both granite and quartz worktops have their benefits.

Granite worktops are strong, durable, and highly sought after. They can help increase the value of your home. However, granite worktops will require yearly sealing to keep them looking great. Quartz worktops are also strong and durable. They are nonporous and heat-resistant.

Orders

How long does the process take?

Ideally, a new worktop is templated and installed within 7 to 10 working days. For example, if we template on a Monday, we hope to fit and install a new worktop the following week by Tuesday or Wednesday. However, scheduling is dependent on our diary, which is often filled about 2-4 weeks in advance.

Once you commit to a new worktop, we can work together to determine your ideal schedule. On occasion, turnaround may be shorter or longer, especially if we need to special order materials, however, you will always be informed if this is the case. We are always clear about timelines because we know your time is valuable.

How does payment work?

Based on the plan and dimensions you give us, we’ll provide you with an estimate. If you decide to move ahead with us, we ask for a 10% deposit which allows us to book a date.

Once templating is completed, the final price will be confirmed and we collect 40% deposit and materials will be ordered in. Generally, it will only change if the dimensions vary from those used in your initial estimate or if you change the colour or features you want.

The remaining balance is then due on the day of installation.

What If I notice that something is wrong once the stone has been installed?

At Granite Direct, we pride ourselves on our customer service both before and after worktop installation. If you have any questions about our work, please contact us and we will discuss, advise, and address all areas of concerns.


Contact us

  • Phone

    20 8366 7333

  • Address

    Granite Direct Ltd
    Culver Garden Centre
    Cattlegate Rd
    Enfield EN2 9DS