Frequently Asked Questions

This is where you will find most answers! If you have any other questions, don’t hesitate to contact us and call 020 8366 7333.

granite worktop


At Granite Direct, we value our clients. We put your needs first and aim to deliver quality service and quality materials. We’ll walk you through the process of choosing your ideal worktop and help your kitchen dream become a reality. All of our team are employed by us and no subcontractors are used.

Yes, our state of the art factory is on site behind our showroom so we can guarantee that your vision will be achieved to the highest standard.


Granite is a naturally occurring stone that is quarried. It is an igneous rock that is composed various rocks and minerals. The colouring of granite varies not just from site to site, but within the stones themselves. Granite is durable and strong, however, it is a naturally porous rock and must be sealed. Granite is easy to clean and requires yearly sealing.

Quartz worktops are manmade using 90-95% natural quartzite, resin, and add-ins like tints and other stones. Often, quartz worktops are made to simulate natural stone, however, some worktops come in hues not seen in nature. Quartz is durable, strong, and nonporous. It requires no sealing and is easy to clean.

Cost varies across both types of worktops. The cost of granite depends on where it was quarried, how common the stone itself is, and the cost of transportation.

The cost of quartz depends on the manufacturer and the add-ins used. Quartz is often broken up into price groups however we advise looking for colours that suit you first before focusing on the cost and we can work with you to find something within your budget.


The best way to determine whether a granite or quartz worktop is better for you is to consider how it will be used and your level of commitment. Both granite and quartz worktops have their benefits.

Granite worktops are strong, durable, and highly sought after. They can help increase the value of your home. However, granite worktops will require yearly sealing to keep them looking great. Quartz worktops are also strong and durable. They are nonporous and heat-resistant.

Ideally, a new worktop is templated and installed within 7 to 10 working days. For example, if we template on a Monday, we hope to fit and install a new worktop the following week by Tuesday or Wednesday. However, scheduling is dependent on our diary, which is often filled about 2-4 weeks in advance.

Once you commit to a new worktop, we can work together to determine your ideal schedule. On occasion, turnaround may be shorter or longer, especially if we need to special order materials, however, you will always be informed if this is the case. We are always clear about timelines because we know your time is valuable.

Based on the plan and dimensions you give us, we’ll provide you with an estimate. If you decide to move ahead with us, we ask for a 50% deposit which allows us to book a date.

Once templating is completed, the final price will be confirmed and materials will be ordered in. Generally, it will only change if the dimensions vary from those used in your initial estimate or if you change the colour or features you want.

The remaining 50% balance is then due on the day of installation.

At Granite Direct, we pride ourselves on our customer service both before and after worktop installation. If you have any questions about our work, please contact us and we will discuss, advise, and address all areas of concerns.